Blossom

Privacy Policy

Last updated: February 4, 2025

Introduction

This Privacy Policy outlines how Blossom (“Blossom”, “BoltOps”, “we”, “our”, or “us”) handles your information when you the site and our related services, features, content, and applications . We collect your information in several ways: when you create an account (“Account”), through your general use of our Services, and from third-party websites and services. By using our Services, you agree to the collection, transfer, storage, disclosure, and other uses of your information as described in this Privacy Policy.

Please note that this Privacy Policy only covers our own practices and does not extend to external services, websites, or applications (“Third Party Services”) that you might access through our Service, even if we provide links to them. While we strive to connect you with third parties that value your privacy as much as we do, we’re not responsible for their privacy practices. We recommend reviewing the privacy policies of these Third Party Services before using them.

Information We Collect

We collect several types of information from and about users of our platform:

Personal Information

  • Name and email address
  • Account login credentials
  • Your preferences and settings
  • Communication history with our support team

Technical Information

  • Device information (IP address, browser type, operating system)
  • Usage analytics and interaction data
  • Platform access logs and metrics
  • Cookies and similar tracking technologies used to enhance your experience

Payment Information

Your payment details (credit card number, expiration date, and other financial information) are not collected or stored by us. Instead, all payment processing is handled by our secure third-party payment processor. When you make a payment, this information is submitted directly to the payment processor, whose privacy policy and terms of service govern how they handle your financial data.

Server and Application Data

We collect and process the following data to provide and improve our services:

  • Server access credentials that you provide
  • Server metadata and configuration details
  • Deployment and operation logs
  • Application code and server data, which we may access for troubleshooting purposes and to improve our service quality

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our platform services
  • Process your deployments
  • Notify you about changes to our services
  • Provide customer support
  • Monitor usage of our services
  • Detect, prevent, and address technical issues
  • Improve our services and user experience
  • Send important account-related notifications
  • Provide updates about our services

Email Communications

We send emails related to your account and our services. These communications are service-related and include important updates about your account, security notifications (such as password reset requests), and essential service announcements. We limit these communications to what’s necessary to provide you with effective service and maintain your account’s security.

Marketing Use

By using our services, you grant Blossom permission to use your company’s name, logo, and other brand elements in our marketing materials, including but not limited to:

  • Customer testimonials and success stories
  • Case studies and blog posts
  • Website content such as our homepage customer showcase
  • Marketing presentations and sales materials
  • Press releases and media communications

We strive to represent our customers’ brands accurately and professionally. If you have specific guidelines about how your brand assets should be used, please contact our support team.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With third-party service providers who assist in our operations
  • To comply with legal obligations
  • To protect our rights and safety
  • In connection with a business transfer or acquisition

Data Security

We implement appropriate security measures to protect your information:

  • Account information is securely stored
  • Server credentials are encrypted

Shared Security Responsibility

While we maintain strict security measures for our platform, security is a shared responsibility between Blossom and our customers. Customers retain full control and responsibility for securing their own servers and infrastructure, even when initially configured through our service. Since customers have complete access to their servers, they are ultimately responsible for:

  • Server access controls
  • Infrastructure security
  • Data protection measures
  • Ongoing security maintenance

We use cookies and similar tracking technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve our services

You can control cookie settings through your browser preferences.

Third-Party Services

We may use third-party services including but not limited to:

  • Payment processing
  • Analytics
  • Error tracking

These services have access only to the information necessary for their function.

Information Shared with Service Providers

To help deliver our services, we work with trusted partners and service providers (“Service Providers”) who perform specific functions on our behalf. We may share your personal information with these Service Providers when necessary to provide our services. These Service Providers are only authorized to use your information for the specific tasks we’ve engaged them to perform. By using our services, you consent to this limited sharing of your information with our Service Providers.

Data Retention

We retain your account information for as long as your account is active. Upon account deletion:

  • We remove your personal information
  • Delete stored server credentials
  • Retain anonymized usage data for analytics
  • Keep necessary records for legal and accounting purposes

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]

Changes to This Policy

We may update this privacy policy from time to time. We encourage you to periodically review this page to stay informed about our latest privacy practices. Any significant changes will be effective when posted, and your continued use of our services after such changes indicates your acceptance of the updated policy.